We’ve listed some of the frequently asked questions we receive about Kasten’s Dog Training in Northern Indiana and included them below. Not finding your question here? Give us a call at 574-522-7050 and we will be happy to help!
What should I bring when boarding my dog?
Please bring your dog’s regular food, portioned in individual servings – please provide a few extra servings in case of delayed return. Bring your dog’s medication, clearly labeled with dosage instructions. You may bring your dog’s washable bedding and Nylabones or Kongs. Please do not bring water bowls/dishes and non-washable bedding.
If your dog has been through a residency training program, group lessons, or private lessons you may request refresher training for them during their boarding stay. If you would like refresher training you must bring your dog’s training tools (collars) with them.
How far in advance should I make boarding reservations?
We recommend calling at least two months in advance for all major holidays and spring break and one month in advance for weekend and summer boarding. If your plans should change in the meantime, just call us at least three days in advance to cancel your reservation. This allows us to call someone on our waiting list and accommodate another guest.
What is included with the boarding fee?
We have kennel care staff on site 7 days a week from 6:30 AM until 8:30 PM. Your dog is let out to potty first thing in the morning and last thing at night and has additional potty opportunities throughout the day. Your dog is escorted to and from an outdoor potty run on leash by a human. Your dog will be fed their own food 1, 2, or 3 times a day – you tell us how many times and your dog will have access to fresh water during the day. We will administer your dog’s medications on their specific schedule (for more information about medications see below). We wash food and water bowls after each use. We have a refrigerator available for cold food and medication. Our facility is monitored by a security system and cameras and the owner lives on site.
What kind of activities can my dog participate in while they are boarding?
We offer 1, 2, or 3 walks in our neighborhood or activities in our fenced courtyard. Each walk or activity is approximately 20 minutes in length
- 1 walk / activity each day = $10
- 2 walks / activities each day = $15
- 3 walks / activities each day = $20
We also offer 1, 2, or 3 refresher training sessions for dogs who have participated in group lessons, private lessons, or a residency training program. They will receive walks and activities while working on their training commands with a qualified staff member. Please remember to bring your training tools (collars) for your dog to receive refresher training.
- 1 refresher each day = $10
- 2 refreshers each day = $15
- 3 refreshers each day = $20
All walk, activity, and refresher pricing is in addition to the boarding fee.
Is there an extra fee to administer my dog’s medication?
We do not charge a fee to administer medications your dog is required to take. Please make sure you bring enough medication for their entire stay and that all medications are clearly labeled with dosage instructions. We are able to administer injections; however, additional costs may be incurred.
Can we see the kennel before boarding?
Absolutely, in fact we encourage you to visit. Call us at 574-522-7050 to schedule your tour.
What vaccines does my dog need?
You must drop off or email your vaccination records to us prior to arrival. You may also have your veterinarian email us vaccination records. Our email address is email@example.com
- Distemper – given at least 72 hours prior to arrival and renewed every 1-3 years
- Parvo – given at least 72 hours prior to arrival and renewed every 1-3 years
- Rabies – given at least 72 hours prior to arrival and renewed every 1-3 years
- Bordetella – Oral given at least 5 days prior to arrival and renewed yearly, nasal given at least 10 days prior to arrival and renewed yearly, or intravenous given at least 14 days prior to arrival and renewed yearly.
What are your policies regarding dogs from the same family staying together?
We will ask you before boarding your dogs from the same household if you would like them to stay in the same kennel together. Dogs boarded in the same kennel together must be able to eat their meals together. Billing is as follows: $20 per day for the first dog, $18 per day for the second dog, $16 per day for the third dog. Dogs from the same household in separate kennels are all billed at $20 per dog per day. Kasten’s Dog Training reserves the right to separate dogs kenneling together for any reason including but not limited to: aggression, resource guarding, being disruptive, illness/injury, etc. . . If we separate family dogs the kenneling rate will change to regular boarding rates for all dogs.
What happens if my dog gets sick or injured while in your care?
In the case of illness or injury, Kasten’s Dog Training will attempt to contact you and/or your emergency contact(s). In the event you cannot be reached, we will assume the responsibility to seek medical attention. We will make every attempt for care with your veterinarian; however, we reserve the right to choose any veterinary clinic. All veterinary costs incurred will be the responsibility of the dog’s owner.
How old should my dog be to board?
Dogs and puppies older than 4 months may be boarded at Kasten’s Dog Training. For puppies younger than 4 months of age at the start of the boarding period we offer puppy residency programs which assist you with housebreaking, crate training, play biting, chewing, leash work, basic commands, and more. Please see Puppy Programs for more information. There is a 4 day and an 8 day program available. We can also custom make a program that would fit your needs if you needed a longer boarding stay.
Does my dog have to be spayed or neutered?
It is preferred that your dog be spayed or neutered before any training or boarding session; however, it is not a requirement. Female dogs in heat will not be allowed at Kasten’s Dog Training for training or boarding until their cycle is complete. Should a female go into heat during a boarding stay they will be quarantined and the owner will incur additional charges due to extra cleaning, extra supplies, and additional effort involved with our staff. If a female training dog goes into heat during their training program, their training will be postponed then resumed once their cycle is complete.
What time is check in and check out?
- Monday – Friday
- Drop off and pick up is anytime between 7 AM and 7 PM
- Training dogs should arrive between 7 AM and 9 AM
- Drop off and pick up is anytime between 7 AM and 12 PM
- Training dogs should arrive between 7 AM and 9 AM
- Drop off and pick up is anytime between 3 PM and 6 PM
- Training dogs should arrive between 3 PM and 6 PM
Are you open holidays?
Our office is closed for major holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). We still provide kennel care and train on all major holidays but do not offer customer service, check in service, or check out service.
New Year’s Eve the office is open from 7 AM to 12 PM for check in and check out.
Christmas Eve the office is open from 7 AM to 12 PM for check in and check out.
Is there a cancellation fee?
We do understand that things come up and you may need to change your reservation. We prefer to be notified 72 hours prior to the start of your reservation. We do not charge for reservation cancellations; however, habitual cancellations in the past may require a nonrefundable deposit for future reservations.
Do you require a deposit for boarding reservations?
We do not at this time require a deposit for boarding reservations; however, we reserve the right to do so in the future.
Do you require a deposit for training reservations?
We do not at this time require a deposit for training reservations; however, we reserve the right to do so in the future.